Morning all.
We heard about this discussion and always appreciate feedback.
Customer satisfaction means a lot to us and we like to think that the vast majority of our customers are happy with the service we provide. We are always open to change and trying new things in order to move forward, so will always listen to our valued customers.
The Veals shop and Veals Mail Order had traded as separate companies since 1992.
The decision to close the Veals shop had nothing to do with us (Veals Mail Order) and it would appear that the closure was a sad casualty of the pandemic.
The new points system has been trialled and is under review. We are currently looking in to a multi-tier system that will potentially see established customers loyalty rewarded further.
We monitor our prices on a weekly basis, try to remain competitive and even this week offered some huge discounts on a selection of popular Penn reels.
(Example Penn Fathom Mag12SD reduced from £149.99 to £99.99)
We’re aware that it is a very competitive market and for this reason we offer a price match policy. 95% of the time we will match an advertised price, simply give us a call or send an email.
We pride ourselves on speed and efficiency and aim to dispatch your order within hours of receiving it. We are only human, and if something does go wrong, we bend over backwards to put it right. We are passionate about what we do and your satisfaction is incredibly important to us.
We have always sponsored individuals, events and various bodies, but we choose not to shout about it. We believe that it’s down to those who we sponsor to make mention if they so wish.
The Pendine open in September is just one of a number of events we have sponsored in one way or another this year.
Discussions like this are so important to us though, they offer a chance for us to hear how me might be doing, what we could change and what we could improve on, so thanks to all those involved, we do truly appreciate it.
VMO
This discussion is active and must be viewed by you as an opportunity to shout about the ways in which you put a % of your profits back into grass routes angling.
Sponsorship of an elite group of anglers is not putting money back into angling. Sponsorship is only done as a marketing excercise to increase brand awareness and the costs of Sponsorship are written off under marketing.
Above you say that the S Veals and Son Ltd business was a victim of the pandemic.
The first lockdown in the UK was midnight the 23rd of March 2020.
You put the company into administration on the 14th May 2020.
Are you really trying to say that you pre packed and appointed a administrator in five weeks during lockdown???
Being familiar with what that takes you know that that is completely impossible. The decision was made before pandemic.
But none of the above is as important as the fact that the directors were the same to some extent on both companies.
By closing the part of this business that provided a service to anglers face to face you did withdraw from being involved with the angling community.
Could you have kept it open, the answer is yes the VMO business was highly profitable and the directors were directors of both companies so yes you could but you made a conscious decision to terminate you face to face relationship with anglers in favour of a direct relationship with their debit cards.
Lastly given your status as No1 UK tackle supplier.
And the Pendine Comp being the one you support and sponsor.
Can you tell us what the prize money is..... or how you are supporting angling at grass roots generally.
Maybe free tackle for kids?.
Charitable donations to clubs?
Organisation of competitions?
Any other good works???
Lastly i just had a quick look at your beach reels and apart from odd individual promos your more expensive that a number of others.
